Hair color services are customized and are the result of a collaborative consultation between the client and stylist. Because of this, refunds are limited to the following circumstances:
- A paid Color Consultation service must have been completed before the color service.
- During the consultation, the client must provide clear inspiration photos that accurately represent their desired result.
- The service performed must substantially differ from the agreed-upon plan established during the consultation.
- Before a refund is considered, The CurlSpa must determine that no reasonable corrective service or alternative solution is available to move the client closer to the agreed-upon result.
You can read more about the consultations here.
A refund will not be issued for:
- A change of mind after the service has been completed.
- Preference changes after leaving the studio.
- Concerns that can reasonably be addressed through a corrective color service, toner, color removal, gloss, or another professional solution.
- Situations where no prior color consultation was completed or inspiration photos were not provided.
Our goal is always to achieve the best possible result while protecting the integrity of your hair. If concerns arise, we ask that you reach out via email promptly so we can evaluate appropriate corrective options before discussing a refund.